Right of withdrawal

If you enter into a paid contract with us (for example a subscription or a one-off in-app purchase), you generally have a 14-day right of withdrawal as a consumer. For digital content and services, this right can expire early if you have expressly consented to immediate performance (see below). This page explains both and provides the statutory model documents as well as the withdrawal function.

Under § 355 BGB, you can withdraw from a consumer contract within 14 days without giving any reason; the period begins when the contract is concluded (§ 355 Abs. 2 BGB). § 356 BGB governs how you exercise this right and the cases in which it is regulated differently or excluded - among others for digital content and services (§ 356 Abs. 5 BGB, see the next section).

Your right of withdrawal expires prematurely as soon as we have begun performing the service after you (a) have expressly agreed that we may begin performance before the withdrawal period expires, and (b) have confirmed that you will lose your right of withdrawal as a result (§ 356 Abs. 5 BGB). We obtain both declarations expressly before the paid contract is concluded - not afterwards.

For a paid contract concluded via a button to be validly formed, the button must be clearly labelled with the words "zahlungspflichtig bestellen" (German for "order with obligation to pay") or an equally unambiguous wording (§ 312j Abs. 3 BGB). If such unambiguous labelling is missing, no contract comes into existence at all under § 312j Abs. 4 BGB - the Federal Court of Justice (Bundesgerichtshof) confirmed this in its judgment of 9 October 2025 (case I ZR 159/24): a button that is not properly labelled cannot be cured retroactively.

Since 19 June 2026, § 356a BGB has additionally required a permanently available withdrawal function for contracts concluded via an online user interface - expressly including an app. For contracts you conclude directly via the Glenby web interface or the app, we provide you with such a function:

• It is permanently available throughout the entire withdrawal period and can be reached in your Glenby account and in the app under the clear label "Vertrag widerrufen".
• No reason is required; you simply confirm which contract you wish to withdraw from and provide an electronic address to which we can send the acknowledgement of receipt.
• A separate confirmation step ("Widerruf bestätigen") completes the declaration.
• Immediately afterwards you receive a confirmation on a durable medium (usually by email) stating the content, date and time of your withdrawal declaration.

Regardless of this function, you can always exercise your right of withdrawal informally at any time, for example by email to legal@glenby.de or using the model withdrawal form further below. If the withdrawal function is not properly provided, the withdrawal period is automatically extended by law to 12 months and 14 days.

Note: If you complete a purchase exclusively via Apple's or Google's in-app payment function, the contract is concluded via the user interface of the respective app store; in that case, the withdrawal function and payment management are provided by Apple or Google, respectively.

The following instructions summarise your right of withdrawal in the form prescribed by law.

If you would like to exercise your right of withdrawal informally by post or email, you can use the following model form. It is a valid method, but not the only one - an unequivocal statement in any other form is equally sufficient.

Withdrawal must be distinguished from cancelling an ongoing subscription: withdrawal retroactively undoes the original conclusion of the contract and is available to you for 14 days from the conclusion of the contract (subject to premature expiry under § 356 Abs. 5 BGB); cancellation ends an existing subscription for the future, at the end of the current billing period. You can find the cancellation function (§ 312k BGB) in our Terms of Use.